§1. GENERAL PROVISIONS

1. These terms and conditions (“Terms and Conditions”) set out the terms for the provision of services by electronic means by the company Syneriz sp. z o.o., contact details: Weena 290, 3012 NJ Rotterdam, Netherlands.

2. The services are provided in the Software-as-a-Service (SaaS) model via the Service under the name LogiSignal AI, the main purpose of which is to enable advanced research of brand exposure and visibility in content generated by large artificial intelligence language models (LLMs). The detailed scope of services is available on the Service website (the availability of individual services may be changed, expanded or limited).

3. These Terms and Conditions specify the types, scope and conditions for the provision of services by electronic means, including in particular the rules for concluding agreements for the provision of services, payment terms, the rights and obligations of the Parties, complaint rules and procedures for withdrawal from the agreement.

4. Acceptance of these Terms and Conditions during the Account registration process or upon the first login to the Application is tantamount to entering into an agreement for the provision of services by electronic means.

5. The language of communication between the Parties is Polish. With respect to foreign Clients, correspondence may be conducted in English; however, the Polish version of the Terms and Conditions shall be decisive in the event of any interpretative doubts.

6. These Terms and Conditions are available free of charge on the Syneriz website, where they may be downloaded, saved and printed by Users at any time.
   
   
   

§2. DEFINITIONS

1. Application – software made available in the SaaS model through the LogiSignal AI Service, enabling, among other things, advanced research of brand exposure and visibility in content generated or analysed by large language models (LLMs), together with all functionalities, tools and accompanying services.

2. LLM – Large Language Model, i.e. a large-scale artificial intelligence language model capable of generating, transforming, analysing and processing text based on training data, including models such as GPT, Claude, Gemini and other similar technologies.

3. Syneriz – Syneriz sp. z o.o., contact details: Weena 290, 3012 NJ Rotterdam, Netherlands.

4. Client – any entity having full capacity to perform legal acts that enters into a subscription agreement with Syneriz and makes, or intends to make, an Account registration in the Application. A Client may be a natural person, a natural person conducting business activity, a legal person, or an organisational unit without legal personality.

5. Consumer – a natural person performing a legal act with Syneriz that is not directly related to their business or professional activity, within the meaning of Article 22¹ of the Polish Civil Code.

6. User – a natural person to whom the Client has granted the right to use the Account within an organisation or team, acting in the name and on behalf of the Client.

7. Account – an individual set of data, settings, configurations and activity history assigned to the Client in the Syneriz IT system, accessible after logging in using a unique identifier (e-mail address) and password.

8. Subscription – a paid service that provides the Client with access to the Application and its functionalities for a specified Billing Period (monthly or multi-month), on the terms set out in these Terms and Conditions.

9. Service – the LogiSignal AI online platform which aggregates and provides multiple Applications and services, enabling Clients to use them in an integrated manner.

10. Client Content – any data, information, materials, queries, brand descriptions, metadata, files and other content entered, uploaded, generated or made available by the Client or Users while using the Application.

11. Billing Period – the calendar period for which the Client makes payment for the Subscription. Subscription fees are charged in advance on the calendar day on which the Subscription commenced, in accordance with these Terms and Conditions.

12. Agreement – an agreement for the provision of services by electronic means concluded between Syneriz and the Client for a fixed term (the Subscription period), on the terms set out in these Terms and Conditions.

13. Availability Time – the percentage indicator of the Application’s availability in a given calendar month, calculated as the ratio of actual availability time to the total time in the month, excluding planned maintenance breaks.

14. Registration Form – an electronic form available in the Application, used to create an Account, containing fields for entering the Client’s identification data.

15. DPA – a personal data processing entrustment agreement (Data Processing Agreement) concluded between Syneriz (processor) and the Client (controller) pursuant to Article 28 of Regulation (EU) 2016/679 (GDPR/RODO).
    
    
    

§3. SUBJECT MATTER AND SCOPE OF SERVICES

1. Syneriz provides services by electronic means consisting in making the Service and the Application available in the SaaS model, enabling, among other things, comprehensive research of brand exposure and visibility in the ecosystem of large artificial intelligence language models.

2. The Service aggregates multiple Applications, including, among others, tools supporting:
   a. multi-model indexing and analysis of public responses obtained from selected LLM models of various providers,
   b. advanced measurement of the frequency of occurrence of brand, product and service names in generated content,
   c. analysis of context, sentiment and connotations of brand occurrence in LLM responses,
   d. a competitive benchmarking module comparing the positions of various brands.
   A detailed list of Applications is available on the Service website.

3. Additional services provided by electronic means via the Service include:
   a. operation of a reviews and ratings system, which may be delivered by specialised third parties,
   b. operation of electronic payments via external payment service providers,
   c. delivery of newsletters and marketing communications via external e-mail platforms,
   d. technical support and customer service.

4. Syneriz reserves the right to expand or modify individual functionalities of the Service and the Application in order to improve service quality, introduce new technologies, or adapt to changes in the LLM ecosystem, provided that this does not cause a material deterioration of the agreed service parameters for the Client.

5. Information about available subscription plans, usage limits and prices is available in the current price list presented in the Application. Syneriz reserves the right to periodically update the price list while respecting the rights already acquired by Clients. The above also means that Syneriz may differentiate and also change the rules of availability of the Application (e.g. freemium, premium).

6. Syneriz continuously monitors the quality of the services provided, including the Application’s availability, response times and accuracy of analyses. At the same time, Syneriz does not guarantee uninterrupted access to the Application and reserves the possibility of performing periodic corrective or maintenance works.

7. Syneriz may conduct training for Clients or their staff regarding effective use of the Application. Additionally, Syneriz may provide support in interpreting results made available by the Application. The above services may be paid.
   
   
   

§4. TECHNICAL CONDITIONS AND SYSTEM REQUIREMENTS

1. Minimum hardware and software requirements on the Client’s side include:
   a. a computer or mobile device
   b. an internet browser supporting HTML5, CSS3 and JavaScript ES6 standards, with the TLS 1.3 protocol enabled,
   c. a stable internet connection with bandwidth of at least 10 Mbps,
   d. an operating system regularly updated and installed and updated antivirus software,

2. Planned maintenance breaks are announced at least 24 hours in advance and, as a rule, are carried out during 22:00–06:00 Central European time, preferably on business days.

3. Availability Time is calculated according to the following formula:
   Availability = [(Total time in the month – Sum of unplanned downtime) / Total time in the month] × 100%
   
   
   

§5. ACCOUNT REGISTRATION AND ACCESS CONDITIONS

1. Creating an Account in the Service may be a condition for using certain Applications. Creating an Account requires the Client to be authenticated using one of the authentication methods made available in the Service.

2. The data provided by the Client during registration must be true, complete and up to date. The Client undertakes to update the data immediately in the event of any change, in particular contact and billing data.

3. Syneriz is entitled to verify the authorisation of the Client’s representatives acting on its behalf with respect to concluding and performing the Agreement. At Syneriz’s request, the Client’s representative undertakes to immediately provide all documents and information necessary to confirm such authorisation, including in particular current extracts from registers, powers of attorney or other documents confirming the right of representation.

4. Each Client may have only one main Account. Under the main Account, the Client may create User accounts in the number specified by the purchased Subscription plan. Each User receives individual login credentials and operates within the permissions assigned by the Client.

5. The Client bears full responsibility for:
   a. the security of login credentials for the Account and User accounts,
   b. all actions taken via the Account and User accounts,
   c. the compliance of Users’ actions with these Terms and Conditions,
   d. immediately informing Syneriz of any unauthorised access to the Account.

6. Syneriz may temporarily suspend access to the Account in the following cases:
   a. a reasonable suspicion of a security breach or unauthorised access,
   b. a payment arrears exceeding 7 days,c
   c. detection of activities violating the Terms and Conditions or applicable laws,
   d. planned or unplanned maintenance works,
   e. requests of law enforcement authorities or other authorised institutions.

7. The Client will be informed of the Account suspension immediately by e-mail, stating the reason for the suspension and, if possible, the expected duration of the suspension.

8. Access to a suspended Account is restored after the cause of suspension has been removed, in particular after payment arrears have been settled, the circumstances of the breach have been clarified, or maintenance works have been completed.
   
   
   

§6. RULES FOR USING THE APPLICATION

1. The Client and Users undertake to use the Application in accordance with these Terms and Conditions, applicable laws, principles of social coexistence, good morals, and the purpose of the Application.

2. Any actions taken by the Client and Users must respect the rights of third parties, in particular intellectual property rights, copyrights, personal data protection rights and personal rights.

3. The Client and Users undertake to:
   a. provide true, complete and up-to-date data,
   b. protect login credentials against unauthorised access,
   c. immediately inform Syneriz of any security incidents,
   d. regularly create backup copies of their own data,
   e. comply with usage limits specified in the purchased Subscription plan.

4. The Client and Users are strictly prohibited from:
   a. entering into the Application unlawful content, including content inciting hatred, violence, discrimination, pornographic content, or otherwise violating personal rights,
   b. using the Application in a manner that may disrupt its operation or compromise the security of IT systems,
   c. attempting unauthorised access to IT systems, other users’ data or areas of the Application,
   d. reverse engineering, decompiling, disassembling the Application, or attempting to obtain the source code,
   e. using the Application for purposes competitive with Syneriz or creating similar solutions,
   f. reselling, sublicensing, or otherwise commercialising access to the Application,
   g. circumventing or disabling security mechanisms, access control or monitoring,
   h. using automated tools (bots, scrapers) to interact with the Application outside the official API.

5. The Client bears full responsibility for content entered into the Application by the Client and Users, including its legality and compliance with law, and for any damages that may result from the infringement of third-party rights.

6. Syneriz reserves the right to conduct audits of compliance of the Application’s use with these Terms and Conditions, after prior notice to the Client at least 7 business days in advance, while maintaining confidentiality and data protection principles.

7. If a breach of this section is detected, Syneriz may:
   a. temporarily suspend access to the Account,
   b. limit functionalities available to the Client,
   c. terminate the Agreement with immediate effect,
   d. pursue claims for damages in court.
   
   
   

§7. INTELLECTUAL PROPERTY AND LICENCES

1. Syneriz is the exclusive owner of all intellectual property rights related to the Application, including in particular:
   a. copyrights to the source code, user interface, documentation and training materials,
   b. rights to trademarks, trade names and logos,
   c. rights to databases, algorithms and analysis methodologies,
   d. patent rights and utility models related to the Application’s functionalities.
   
   

2. Syneriz grants the Client a non-exclusive, non-transferable, indivisible and territorially unlimited licence to use the Application solely:
   a. for the duration of the Agreement,
   b. within the scope of functionalities specified in the purchased Subscription plan,
   c. in accordance with the purpose of the Application and these Terms and Conditions,
   d. without the right to grant sublicences or further transfer the licence.
   
   

3. The Client grants Syneriz a free-of-charge, perpetual, non-exclusive and transferable licence to use the Client Content within the following scope:
   a. processing data for the purpose of performing the Agreement and providing services,
   b. maintaining backups and data replication,
   c. training, testing and calibration of LLM models after prior anonymisation or pseudonymisation of the data,
   d. preparing statistics, analyses and market research exclusively in aggregated form that prevents identification of a specific Client,
   e. creating industry benchmarks and trend reports in anonymous form,
   f. improving and developing the Application’s functionalities,
   g. ensuring compliance with legal and regulatory requirements.
   
   

4. The Client retains full ownership rights to its own Client Content entered into the Application, subject to the licence granted to Syneriz pursuant to item 3 above.
   
   

5. A breach of this section may result in immediate termination of the Agreement and Syneriz pursuing claims for damages, including lost profits.
   
   
   

§8. PERSONAL DATA PROTECTION

1. Syneriz processes Clients’ personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR/RODO) and the Act of 10 May 2018 on the protection of personal data (Journal of Laws 2018, item 1000).
   
   

2. Detailed information regarding the processing of personal data, including processing purposes, legal bases, recipients of data, retention periods and data subject rights, is contained in a separate Privacy Policy made available by Syneriz on its website.
   
   

3. Syneriz processes the following categories of Clients’ personal data:
   a) identification data: first name, last name, e-mail address, phone number,
   b) address data: residential or registered office address, correspondence details,
   c) billing data: invoicing data, payment information,
   d) technical data: IP address, browser information, system logs,
   e) data regarding use of the Application: activity history, user preferences.
   
   

4. The legal bases for processing personal data are:
   a) performance of a contract to which the data subject is a party (Article 6(1)(b) GDPR/RODO),
   b) compliance with a legal obligation incumbent on the controller (Article 6(1)(c) GDPR/RODO),
   c) the controller’s legitimate interest (Article 6(1)(f) GDPR/RODO),
   d) the data subject’s consent (Article 6(1)(a) GDPR/RODO) – in the case of marketing communications.
   
   

5. If Syneriz processes personal data on behalf of the Client, the Parties undertake to conclude a separate personal data processing entrustment agreement (DPA) pursuant to Article 28 GDPR/RODO before such processing begins.
   
   
   

§9. SUBSCRIPTION AND PAYMENT TERMS

1. Access to the Application may be provided in the following models:
   I. Freeware model (free of charge) – time-limited access to the full functionality of the Application or permanent access to selected, limited functionalities of the Application.
   II. Paid model (Subscription) – paid access to the full functionality of the Application or an extended scope of functionalities, available in the following billing periods:
   
   

2. Monthly Subscription – for a period of one calendar month.
   
   

3. Annual Subscription – for a period of twelve calendar months.
   
   

4. A description of the distribution model and the price list for using individual Applications is available in the Service.
   
   

5. In the case of multi-month plans, early termination of the Agreement before the expiry of the period for which it was concluded results in the Client’s obligation to pay the full remuneration for the entire period for which the Subscription was purchased (“early termination fee”).
   
   

6. Subscription fees are charged in advance for each billing period, in accordance with the current price list available in the Service. The first payment is charged upon activation of the Subscription; subsequent payments – on the anniversaries of that date.
   
   

7. Subscription payments may be made exclusively via the following methods:
   a. payment cards (Visa, Mastercard, American Express),
   b. payments via payment intermediaries – in accordance with the terms of service of the relevant intermediary,
   c. bank transfers upon prior arrangement with the sales department,
   
   

8. All prices and payment terms are provided in the Service.
   
   

9. Confirmation of payment will be automatically sent to the Client’s e-mail address provided during registration. Syneriz will issue a VAT invoice in accordance with applicable tax regulations.
   
   

10. If it is not possible to charge the payment when due:
    a. Syneriz will make another attempt to charge the payment after 24 hours,
    b. if the second attempt fails, Syneriz will send an e-mail notification requesting that payment details be updated,
    c. if the payment is not settled within 3 days from the original due date, the Account will be temporarily suspended,
    d. if the payment is not settled within 30 days, the Agreement will be terminated with immediate effect.
    
    

11. The Client is entitled to receive a pro forma invoice upon request, after submitting an application by e-mail to: _______ (the invoice is generated automatically to the e-mail address used for registration).
    
    

12. Syneriz reserves the right to periodically adjust Subscription prices to market conditions, service provision costs and inflation. Price changes do not affect Subscription periods already paid for.
    
    
    

§10. COMPLAINTS

1. A Client who is a Consumer has the right to submit a complaint in the event of non-compliance of the services provided with these Terms and Conditions or a justified belief that the service has been performed improperly.
   
   

2. Complaints may be submitted via:
   a. the Client panel in the Application,
   b. an e-mail message sent to: contact@logisignal.ai
   c. a registered letter sent to: Syneriz sp. z o.o., Al. Jana Pawła II 22, 00-133 Warszawa, with the note “Complaint”.
   
   

3. A complaint should include:
   a. the Client’s identification data (first name, last name, e-mail address),
   b. the Account name or Subscription identifier,
   c. a detailed description of the problem or non-compliance,
   d. the date of occurrence of the event that is the subject of the complaint,
   e. the Client’s requested manner of resolving the complaint,
   f. any attachments documenting the problem (screenshots, logs, correspondence).
   
   

4. Syneriz confirms receipt of the complaint within 36 working hours of its submission, sending to the Client’s e-mail address a confirmation together with a unique ticket number.
   
   

5. If the complaint does not contain sufficient information to assess it, Syneriz requests the Client to supplement the required data within 7 business days. Failure to supplement may result in rejection of the complaint.
   
   

6. Syneriz reviews the complaint and provides a response within:
   a. 14 calendar days from the date of submission – for complaints from Clients who are Consumers,
   b. 30 calendar days from the date of submission – for complaints from other Clients,
   c. in particularly complicated cases, the period may be extended to 60 days, with the Client being informed of the reason for the delay.
   
   

7. The response to the complaint will be sent electronically to the Client’s e-mail address, unless the Client expressly requests a written response.
   
   

8. If the complaint is found to be justified, Syneriz may apply one of the following remedies:
   a. free-of-charge removal of defects in the service,
   b. extension of the Subscription period proportionally to the duration of service unavailability,
   c. granting a discount for the next subscription,
   d. refund of a proportional part of the Subscription fee,
   e. another solution agreed with the Client.
   
   
   

§11. RIGHT OF WITHDRAWAL FROM THE AGREEMENT

1. A Client who is a Consumer has the right to withdraw from the Agreement without giving any reason within 14 calendar days from the date of concluding the Agreement for the provision of services by electronic means.
   
   

2. The right to withdraw from the Agreement does not apply to the Consumer in the case of:
   a. the provision of services, if Syneriz has fully performed the service with the consumer’s express and prior consent, and the consumer was informed before the provision began that after full performance by Syneriz the consumer would lose the right of withdrawal,
   b. the supply of digital content that is not supplied on a tangible medium, if performance has begun with the consumer’s express and prior consent, and the consumer was informed before [text missing in source].
   
   

3. In order to exercise the right to withdraw from the Agreement, the Client must inform Syneriz of its decision to withdraw by an unequivocal statement, which may be submitted:
   a. in the Client panel in the Application,
   b. by e-mail sent to: contact@logisignal.ai
   c. in writing to: Syneriz sp. z o.o., Al. Jana Pawła II 22, 00-133 Warszawa.
   
   

4. If the Consumer began using the service during the withdrawal period, the Consumer is obliged to pay for services provided up to the moment of withdrawal, proportionally to the time of use of the service.
   
   
   

§12. LIABILITY AND EXCLUSIONS

1. Syneriz is liable for non-performance or improper performance of the Agreement in accordance with the provisions of the Polish Civil Code, subject to the limitations set out in this section.
   
   

2. X’s total liability towards the Client for any damages arising out of or in connection with the Agreement is limited to an amount equal to 100% of the total fees paid by the Client for the Subscription during the last 6 months preceding the occurrence of the damaging event.
   
   

3. Syneriz shall not be liable for:
   a. indirect damages, including lost profits, savings, revenues or reputation,
   b. damages resulting from interruption of the Client’s business activity,
   c. damages caused by loss of data if resulting from the Client’s act or omission,
   d. damages resulting from business decisions made by the Client based on analyses and reports generated by the Application,
   e. damages resulting from acts or omissions of third parties, including internet service providers, payment operators, cloud service providers,
   f. damages caused by force majeure, including natural disasters, wars, acts of terrorism, strikes, failures of internet infrastructure on a national or international scale,
   g. damages resulting from the Client’s use of the Application contrary to its purpose or these Terms and Conditions,
   h. inaccuracies, errors or delays in content generated by LLM models,
   i. the activities of other entities using data in a manner violating the legal order, good morals, or principles of fair competition.
   
   

4. Syneriz provides no warranties regarding:
   a. the completeness, accuracy or timeliness of analyses and reports generated by the Application,
   b. the Client achieving specific business results as a result of using the Application,
   c. uninterrupted or fault-free operation of the Application,
   d. compatibility of the Application with all Client IT systems,
   e. absence of errors, defects or security vulnerabilities in the Application.
   
   

5. The Client bears exclusive responsibility for:
   a. selecting an appropriate Subscription plan for its needs,
   b. proper configuration and use of the Application,
   c. the security of login credentials and protection against unauthorised access,
   d. the compliance of Client Content with applicable laws,
   e. regularly creating backup copies of its own data,
   f. acts and omissions of Users operating under the Client’s Account.
   
   

6. Syneriz undertakes to immediately inform the Client of any circumstances that may affect proper service provision or the security of the Client’s data.
   
   
   

§13. TERMINATION OF THE AGREEMENT

1. The Agreement is concluded for a fixed term and remains in force until it expires, taking into account the rule described in §9(2) of these Terms and Conditions. The Agreement may be terminated by Syneriz with immediate effect for an important reason described below.
   
   

2. An important reason entitling termination of the Agreement with immediate effect includes in particular:
   a. a material breach of these Terms and Conditions by either Party,
   b. detection of the use of an account not intended for a given type of Client,
   c. the Client’s payment arrears exceeding 30 calendar days,
   d. the Client conducting business competitive to Syneriz using the Application,
   e. use of the Application in a manner threatening the security of IT systems,
   f. the Client’s breach of law in connection with the use of the Application
   g. bankruptcy, liquidation or other enforcement proceedings against either Party
   h. a material change of the Client’s owner or organisational structure without Syneriz’s consent.
   
   

3. Termination of the Agreement occurs by delivering to the other Party a termination statement in written or electronic form (e-mail) to the contact addresses provided when creating the Account.
   
   

4. In the event of termination of the Agreement for reasons attributable to the Client before the expiry of the period for which a multi-month Subscription was concluded, the Client is obliged to pay the full amount for the entire Subscription period.
   
   

5. After termination of the Agreement, the Client’s access to the Application is immediately blocked.
   
   

6. Termination of the Agreement does not affect the Client’s financial obligations arising before termination and does not affect the Parties’ liability for breaches committed before termination.
   
   

7. Syneriz may terminate the Agreement with immediate effect in the event of discontinuation of service provision for reasons beyond Syneriz’s control, notifying the Client 30 days in advance. In such case, Syneriz refunds the Client a proportional part of the fee for the unused Subscription period.
   
   
   

§14. FINAL PROVISIONS

1. Syneriz reserves the right to introduce changes to these Terms and Conditions for important reasons, including changes in applicable law, introduction of new functionalities or modification of existing ones, the need to increase security or remove editorial ambiguities, as well as changes resulting from decisions of regulatory authorities or courts.
   
   

2. Syneriz will inform Clients of the intention to introduce changes to these Terms and Conditions by e-mail or notification in the Application at least 14 calendar days before the planned effective date of the changes.
   
   

3. The Client has the right to object to the proposed changes within 5 days of receiving the notification. Failure to object constitutes acceptance of the changes. Submission of an objection results in termination of the Agreement at the end of the current Subscription period.
   
   

4. Changes to these Terms and Conditions do not affect rights acquired by Clients before the effective date of the changes.
   
   

5. These Terms and Conditions are governed by Polish law and shall be interpreted in accordance with its provisions. The provisions of these Terms and Conditions do not limit Consumers’ rights arising from mandatory provisions of the law of their country of residence.
   
   

6. Any disputes related to performance of the Agreement shall be resolved:
   a. by the common court having territorial jurisdiction over X’s registered office – in disputes with Clients who are not Consumers,
   b. by the court having jurisdiction under rules on jurisdiction in matters involving Consumers – in disputes with Clients who are Consumers,
   
   

7. Before referring a matter to court, the Parties undertake to attempt an amicable settlement of the dispute through negotiations or mediation.
   
   

8. If any provision of these Terms and Conditions is held invalid, ineffective or unenforceable, the remaining provisions remain in full force and effect. The Parties undertake to replace the invalid provision with a legally effective regulation that, to the maximum extent, corresponds to the economic purpose of the original provision.
   
   

9. Syneriz may transfer rights and obligations arising from the Agreement to third parties without the Client’s consent.
   
   

10. The Client may not transfer rights and obligations arising from the Agreement to third parties without Syneriz’s written consent.
    
    

11. All correspondence between the Parties should be conducted to the addresses provided during Account registration or in these Terms and Conditions. Any change of addresses requires written notice to the other Party.
    
    

12. These Terms and Conditions enter into force on 16 July 2025 and replace all previous versions of terms and conditions regarding the provision of services by Syneriz. [effective dates inconsistent in source: the document also states “Effective Date: 01.09.2025” on the first page]